ro99 Privacy Policy

Our Privacy Commitments

ro99 is committed to handling your personal information with care, transparency, and respect. The following principles guide how we manage your data across every aspect of the platform.

1.Introduction

ro99 ("the Platform", "we", "us", "our") operates the online gaming website accessible at ro99.cam. In the course of providing our services to players in Bangladesh, ro99 processes personal data relating to registered players and visitors to the Platform. This Privacy Policy explains what personal data we collect, the purposes for which it is processed, with whom it may be shared, how long it is retained, and the rights available to you as a data subject.

By registering an account on ro99 or by continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should stop using the Platform and may request account closure by contacting our support team.

2.Information We Collect

ro99 collects personal data through several channels: directly from you when you register, deposit, withdraw, or contact support; automatically through your use of the Platform; and from third-party payment processors as part of transaction processing. The categories of data we collect are summarised in the table below.

ro99 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, beyond what is strictly required for identity verification purposes under KYC obligations.

3.How We Use Your Information

ro99 uses the personal data we collect for the following specific purposes. We process personal data only where we have a legitimate reason for doing so and only to the extent necessary for that purpose.

• Account registration and management — to create, verify, and maintain your ro99 player account, including identity verification (KYC) and age verification to comply with our 21+ policy.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain an accurate record of your financial transactions on the Platform.
• Customer support — to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or gameplay.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming — to monitor gaming activity patterns, apply deposit limits or self-exclusion restrictions requested by players, and to identify potentially problematic gambling behaviour so that appropriate support can be offered.
• Platform improvement and analytics — to analyse aggregated usage data in order to improve the performance, design, and content of the ro99 Platform. Analytical processing uses aggregated or anonymised data wherever possible.

ro99 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge. Where any automated processing is used in risk-scoring or responsible gaming interventions, such processing is subject to human review.

4.Legal Basis for Processing

ro99 relies on the following legal bases when processing your personal data:

• Contractual necessity — processing required to fulfil our agreement with you as a registered player, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and responding to lawful requests from authorities.
• Legitimate interests — processing for fraud detection, platform security, responsible gaming monitoring, and anonymised analytics, where these interests are not overridden by your privacy rights.
• Consent — where you have explicitly opted in to receive promotional communications from ro99. You may withdraw this consent at any time by contacting customer support.

5.Sharing Your Information

ro99 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipient only to the extent strictly necessary for the stated purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, and banking partners process transaction data solely for the purpose of completing your deposit or withdrawal. These providers operate under their own privacy policies and are contractually obligated to protect your data.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data to support game performance and RNG integrity audits. They do not receive personally identifiable player data.
• Legal and regulatory authorities — ro99 will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by law, valid legal process, or enforceable government request.
• Technology and infrastructure partners — hosting providers and IT service partners who support the operation of the ro99 Platform are bound by data processing agreements and may process data on ro99's behalf only under our instructions.

6.Payment Data and Financial Information

When you make a deposit or withdrawal on ro99 using bKash, Nagad, Rocket, or a bank transfer, the relevant payment service provider processes your financial transaction data directly. ro99 retains a transaction reference, the amount, the date and time, and the masked account identifier associated with each transaction for record-keeping and dispute resolution purposes.

ro99 does not store your full mobile banking PIN, OTP, or bank account password at any point. Payment credentials are entered directly into the payment provider's secure interface and are never transmitted to or stored on ro99 servers. ro99 retains only the minimum financial metadata required to reconcile transactions, manage disputes, and comply with anti-money-laundering record-keeping requirements.

7.Cookies and Tracking Technologies

ro99 uses cookies and similar tracking technologies to operate the Platform, remember your session, and understand how players use the site so that we can improve the experience. The following types of cookies are used on the ro99 Platform:

• Essential cookies — required for the Platform to function. These include session authentication tokens and security cookies that ensure your login remains active during a gaming session. These cannot be disabled without preventing access to the Platform.
• Functional cookies — used to remember your preferences such as language settings, display options, and last-visited game categories. Disabling these may affect the personalised aspects of your experience on ro99.
• Analytics cookies — used to collect anonymised data about how visitors interact with the Platform, including pages visited, time spent, and navigation paths. This data helps ro99 identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Security cookies — used by ro99's fraud detection systems to identify unusual patterns of activity, such as rapid account switching, bot-like navigation, or access from flagged IP addresses. These operate silently and do not affect the player experience.

You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging in or maintaining an active session on ro99. ro99 does not use third-party advertising cookies or cross-site tracking cookies.

8.Data Retention

ro99 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. The following retention periods apply as a general guide:

• Active account data — retained for the lifetime of your account plus a minimum of 5 years following account closure, to comply with financial record-keeping and anti-money-laundering obligations.
• Customer support records — retained for 3 years from the date of the interaction, to support dispute resolution and quality assurance.
• Technical and analytics data — anonymised analytics data may be retained indefinitely in aggregated form. IP address logs and security event logs are retained for up to 12 months.

When personal data is no longer required for its original purpose and no legal retention obligation applies, ro99 will securely delete or anonymise that data. Secure deletion means the data is overwritten or destroyed in a manner that prevents recovery.

9.Your Data Rights

As a player on ro99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details provided in Section 14 of this Privacy Policy.

• Right of access — you may request a copy of the personal data ro99 holds about you. We will provide this within a reasonable period, subject to identity verification.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing — in certain circumstances, you may request that we limit the way we use your personal data while a dispute or review is in progress.
• Right to data portability — you may request a copy of certain personal data you have provided to ro99 in a structured, machine-readable format, where technically feasible.
• Right to withdraw consent — where processing is based on your consent (e.g. for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

ro99 will respond to all data rights requests within a reasonable period. We may need to verify your identity before processing your request. Where a request cannot be fulfilled — for example, because it conflicts with a legal retention obligation — we will explain the reason in writing.

10.Data Security

ro99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, access controls that limit staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure password hashing for stored account credentials.

While ro99 takes reasonable precautions to secure personal data, no method of electronic storage or transmission is entirely risk-free. In the event of a personal data breach that poses a risk to players, ro99 will take prompt remedial action and notify affected players through their registered contact details as soon as reasonably practicable.

11.Children's Privacy

ro99 is strictly an adult platform. Registration, access, and use of the Platform is prohibited for any person under the age of 21. ro99 does not knowingly collect or process personal data relating to individuals under the age of 21. If ro99 becomes aware that a registered account belongs to a person under 21, the account will be immediately suspended and any personal data relating to that individual will be securely deleted, subject to any mandatory legal retention obligations.

12.Third-Party Links and Services

The ro99 Platform may incorporate game content delivered via embedded interfaces from third-party game studios. These studio interfaces may operate under the studio's own privacy practices. ro99 does not control the data practices of third-party game studios and recommends that players review the privacy policies of any third-party service they interact with. ro99 is not responsible for the privacy practices of third-party studios, payment providers, or any external website.

13.Changes to This Privacy Policy

ro99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify registered players by displaying a prominent notice on the Platform or by sending a notification to the player's registered email address or mobile number. The updated Privacy Policy will be effective from the date it is published on ro99.cam.

Your continued use of the ro99 Platform after the updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically. The date at the top of this page always reflects the most recent update.

14.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ro99 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]