Responsible Gaming at ro99

🛡️Our Responsible Gaming Commitment

ro99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We understand that for the vast majority of our players, gaming on ro99 is a fun, social activity — and we want to keep it that way. At the same time, we recognise that gambling can become problematic for a small number of individuals, and we take that responsibility seriously.

ro99 provides a suite of free, practical responsible gaming tools that are available to all registered players at any time. These include deposit limits, time-out periods, and self-exclusion options. We also have a dedicated support team available around the clock to assist any player who feels their gambling may be getting out of hand.

🔞21+ Age Restriction

ro99 is an adult entertainment platform and access is strictly limited to individuals who are 21 years of age or older. This is not a guideline — it is a firm requirement that ro99 enforces through identity verification during account registration and at key stages of the player journey, including first withdrawal and bonus activation.

When registering a new account, all players are required to submit a valid government-issued photo ID — such as a National ID card or passport — confirming their date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be closed and any deposited funds returned to the original payment method.

Parents and guardians in Bangladesh who are concerned that a minor may have gained access to ro99 should contact our support team immediately at [email protected] so that the account can be reviewed and closed without delay.

💰Deposit Limits

One of the most effective ways to manage your gambling spending is to set a deposit limit on your ro99 account. Deposit limits allow you to cap how much real money you can transfer into your account within a defined period. Once a limit is in place, ro99 will not permit deposits that would cause you to exceed it during the active period.

⏸️Time-Out and Cooling-Off Periods

A time-out is a short-term break from gaming that allows you to step away from the platform for a defined period without permanently closing your account. Time-outs are useful if you feel you need a pause to reassess your gaming habits or simply want some time away from the excitement of the platform. ro99 offers the following time-out durations:

• 24-hour time-out — a one-day break, effective immediately upon request. Useful after a losing session or when you simply want a reset.
• 1-week time-out — a 7-day break that gives you sufficient time to reflect on your playing patterns and make an informed decision about continuing.
• 1-month cooling-off — a 30-day period during which your account is locked for gaming activity. Withdrawals of existing balances remain available.
• 6-week cooling-off — the longest standard time-out available, recommended for players who have noticed a pattern of returning to the platform despite intending to stop.

During any time-out period, you will not be able to log in to your ro99 account to place bets or play games. Your account data is preserved and you can return once the period has ended, unless you choose to extend or escalate to a full self-exclusion. To request a time-out, contact our support team at any time.

🚫Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on ro99. When you request a self-exclusion, your account is locked and you will not be able to access the platform for the duration of the exclusion period. Unlike a time-out, a self-exclusion carries a minimum duration and cannot be reversed during the active period.

ro99 offers both temporary and permanent self-exclusion options. The available terms for temporary self-exclusion are:

• 3-month self-exclusion — recommended as a starting point for players who feel they need a meaningful break from gambling but are not yet ready to commit to a permanent closure.
• 6-month self-exclusion — suitable for players who have identified a recurring problem and want a longer protected period to rebuild healthy habits.
• Permanent self-exclusion — a lifelong closure of your ro99 account. This decision is irreversible. Any remaining balance will be returned to your registered payment method after identity verification.

⏱️Session Reminders and Time Tracking

It is easy to lose track of time when you are engaged in gaming. ro99 provides session duration alerts to help you stay aware of how long you have been playing. These prompts appear within the game interface and are intended as a gentle nudge — not an instruction — to pause and reflect.

• A session reminder is displayed after every 60 minutes of continuous gameplay, prompting you to review your session and consider taking a break.
• ro99 recommends taking regular short breaks — even 10 minutes away from a screen can help you approach gaming more mindfully and avoid impulsive decisions.
• You can request that session reminders be set at a shorter interval — for example, every 30 minutes — by contacting our support team.

Session reminders are informational tools. They do not automatically stop a session or restrict your account. If you feel you need a stronger control, consider activating a time-out or deposit limit via our support team.

⚠️Recognising Problem Gambling

Gambling becomes a problem when it starts to negatively affect other areas of your life — your finances, relationships, work, or mental wellbeing. The following are common warning signs that gaming may have crossed from entertainment into something that needs attention. If several of these apply to you, we encourage you to reach out to our support team or consider activating a self-exclusion.

Recognising these signs is the first step. The next step is asking for help — and that is something ro99 actively encourages. There is no shame in seeking support, and our team treats all such conversations with complete confidentiality and respect.

💡Tips for Playing Responsibly

The following practical tips can help you maintain a healthy relationship with gaming on ro99. These are not rules — they are habits that many experienced players use to keep gaming in its proper place as entertainment.

• Set a budget before you start. Decide in advance the maximum amount you are comfortable spending and treat that as the full cost of your entertainment for the session.
• Only gamble with money you can afford to lose. Never use funds set aside for rent, food, education fees, or family obligations such as Eid gifts or school costs.
• Take breaks. Step away from the screen regularly, particularly if you have been playing for more than 60 minutes. Eat, drink water, and rest before deciding whether to continue.
• Do not gamble when you are upset, tired, or under the influence of alcohol. Emotional and impaired states significantly affect decision-making and can lead to unintended spending.
• Treat wins as a bonus, not an income. Gambling outcomes are based on chance and RNG-certified random results. There is no strategy that guarantees consistent profit.
• Keep gaming as one part of a balanced life. Maintain your friendships, outdoor activities, hobbies, and family time — especially during festive periods like Eid or Pohela Boishakh when family bonds matter most.

👨‍👩‍👧Protecting Minors

Keeping children and teenagers away from online gambling is a shared responsibility between ro99 and parents or guardians in Bangladesh. ro99 enforces strict age verification at registration, but we also encourage parents and guardians to take practical steps at home to prevent minors from accessing gambling platforms.

If your device is shared with younger family members, ensure your ro99 account is always logged out after use and that your login credentials are not stored in your browser or visible to others. Consider using device-level parental controls available on Android and iOS to restrict access to gambling-related websites.

📞Get Support

If gambling has stopped being fun and started affecting your day-to-day life — your finances, mental health, relationships, or responsibilities — please do not wait. Reaching out is the most important step you can take, and our support team at ro99 is ready to listen without judgement and help you access the tools you need.

ro99 respects the courage it takes to acknowledge a gambling problem. Whether you are reaching out on your own behalf or on behalf of someone you care about in Bangladesh, our team will respond promptly, compassionately, and without judgement.

Remember: gambling should always be a form of entertainment. If it ever feels like anything more than that — a compulsion, a source of stress, or a way to escape problems — please use our tools or speak to us. ro99 is committed to supporting every player who needs it.